Refund Policy

Overview

We are committed to creating a transparent and dependable online shopping experience. Customer satisfaction is an important part of our business, and we understand that circumstances may arise in which a customer wishes to return a purchase, request a refund, or report an issue with an order.

This Refund Policy explains the conditions under which products may be returned, how refund requests are reviewed, and what customers can expect throughout the return process.

Our policies are designed to provide fair and practical solutions while maintaining appropriate standards for the handling of vitamins, dietary supplements, and other wellness products.

Our 60-Day Return Policy

We offer a 60-day return window for eligible products purchased directly through our website.

The return period begins on the date the order is delivered to the customer.

Customers may request a return within this period if an eligible product does not meet their expectations, the wrong product was received, or another qualifying issue occurs.

To qualify for a standard change-of-mind return, products must generally satisfy the following conditions:

• The return request is submitted within 60 days of delivery.

• The product is unused and unopened.

• Original packaging and protective seals remain intact.

• The product is in a condition suitable for resale.

• Proof of purchase or an order reference is available.

Additional conditions may apply to particular products because of their nature, labeling, storage requirements, or hygiene considerations.

Customers are encouraged to contact customer service before returning any items so that appropriate instructions can be provided.

Free Returns

We offer free return shipping for eligible returns.

Customers are not required to pay a standard return shipping fee when a return has been approved under this policy.

Once return eligibility is confirmed, our support team will provide the applicable return instructions and, where available, a prepaid return label or another retailer-funded return arrangement.

Customers should follow the return procedure provided by our team to ensure that packages can be identified and processed correctly.

Packages returned without authorization or sent to an unapproved address may experience processing delays.

We recommend retaining shipment confirmation or tracking information until the return has been completed.

Return Eligibility for Dietary Supplements

Because vitamins and dietary supplements are consumable products, special attention must be given to product integrity, safety, and hygiene.

For ordinary change-of-mind returns, products must generally remain sealed, unused, and in their original condition.

Products that have been opened, consumed, partially used, or had their safety seals removed may not qualify for a standard return.

This restriction helps protect customers and supports responsible handling of consumable products.

However, these restrictions do not automatically exclude remedies for products that arrive damaged, defective, incorrectly supplied, or otherwise fail to meet applicable product requirements.

Customers experiencing such issues should contact our support team for an individual review.

Non-Returnable Products

Certain products may be excluded from ordinary change-of-mind returns because of safety, hygiene, or product-integrity considerations.

These may include:

• Opened or partially consumed dietary supplements.

• Products with broken or removed tamper-evident seals.

• Items damaged through improper handling after delivery.

• Products returned without their original packaging when packaging is essential to resale or safety.

• Products that have been materially altered after receipt.

• Items specifically identified as non-returnable before purchase, where such restrictions are permitted.

Products that are faulty, damaged on arrival, or incorrectly supplied will be reviewed separately regardless of ordinary change-of-mind restrictions.

Any applicable consumer rights remain unaffected by these exclusions.

How to Request a Return

Customers wishing to return an eligible product should begin by contacting our customer support team through the contact options available on our website.

To help us process the request efficiently, customers should provide:

1. The order reference number.

2. The name associated with the purchase.

3. The product or products being returned.

4. The reason for the return.

5. Relevant photographs if the request concerns damaged, defective, or incorrect items.

Our team will review the request and provide instructions regarding eligibility and the next steps.

Customers should not send products to an address obtained from the original shipment label unless specifically instructed to do so.

The appropriate return destination may differ from the original fulfillment location.

Return Authorization

After a return request is submitted, our support team will review the relevant order information.

If the return is eligible, the customer will receive instructions explaining how to prepare and send the product.

The authorization process may include verification of the delivery date, product condition, purchase details, and reason for return.

Authorization does not eliminate the requirement for returned goods to satisfy the applicable eligibility conditions upon inspection.

If additional information is needed, our team may contact the customer before completing the review.

Our objective is to process requests consistently, fairly, and without unnecessary complications.

Returning Products Safely

Customers should package approved returns carefully to protect products during transportation.

Original packaging should be used whenever reasonably possible, particularly for fragile containers or products with protective seals.

Returned items should be secured inside appropriate shipping materials to reduce the risk of damage.

Customers should avoid placing loose bottles, containers, or other products in packaging that does not provide adequate protection.

Any provided return label should be attached according to the instructions supplied by our support team.

Once the package has been handed to the carrier, customers should retain the available receipt or tracking reference.

Refund Processing Time

After an eligible return is received and inspected, we will notify the customer of the refund decision through the contact details associated with the order.

Approved refunds are generally processed within 5–10 business days.

Refunds are normally issued to the original payment method used for the purchase.

Although we aim to process approved refunds promptly, the time required for the funds to appear in a customer's account may depend on the card issuer, bank, or payment service provider.

Financial institutions may apply separate posting schedules that are outside our direct control.

Customers should contact our support team if the stated processing period has passed and they have not received confirmation of the refund.

Refund Amounts

For approved returns, the refundable amount will normally reflect the amount paid for the eligible returned products.

Since standard shipping is provided free of charge, there is generally no original standard shipping fee to deduct from the refund.

Any applicable taxes will be handled in accordance with the nature of the refund and relevant payment requirements.

Where a promotional discount was applied to an order, refunds will be calculated using the amount actually paid for the returned items.

If a return affects a promotional bundle or other conditional offer, the resulting refund calculation will be explained where relevant.

We do not ordinarily issue refunds exceeding the amount paid for the applicable products, except where an additional remedy is required.

Damaged or Defective Products

We take reports of damaged or defective products seriously.

If an order arrives with broken packaging, leaking containers, missing safety seals, visible contamination, or other concerns that may affect product integrity, customers should discontinue handling or use of the affected product and contact us.

Photographs of the packaging, product condition, and relevant labels may help us evaluate the issue.

Depending on the circumstances, an appropriate resolution may include a replacement, a full or partial refund, or another reasonable remedy.

Customers should not consume dietary supplements that appear damaged, contaminated, or improperly sealed.

Incorrect or Missing Products

If a customer receives an incorrect item or discovers that part of an order is missing, the issue should be reported to our support team.

Customers should provide their order reference number, a description of the discrepancy, and photographs where useful.

Our team will review the original purchase information and available fulfillment records.

Where an error is confirmed, we will work toward an appropriate resolution, which may include shipment of the correct product or a refund for the affected item.

Customers will not be required to pay return shipping charges to correct an error attributable to our fulfillment process.

Order Cancellations

Customers may request cancellation by contacting customer support as soon as possible after placing an order.

Cancellation requests can generally be accommodated only while the order has not entered a stage where dispatch can no longer be prevented.

Once an order has been transferred to a shipping carrier, cancellation may no longer be possible.

In such cases, the customer may request a return after delivery, subject to the conditions of this policy.

If a cancellation is successfully completed before dispatch, the payment will be refunded through the original payment method.

The time required for the refund to appear will depend on the payment processing arrangements.

Exchanges and Replacements

Customers interested in an exchange should contact customer service to discuss the products involved and the reason for the request.

Direct exchanges may depend on inventory availability and fulfillment arrangements.

In some circumstances, returning an eligible product and placing a separate order may be more practical than processing a direct exchange.

For damaged, defective, or incorrectly supplied goods, replacement options will be considered as part of the resolution process.

Any replacement arrangements will be explained before they are completed.

Refunds for Lost or Undelivered Orders

If an order has not arrived within the expected delivery period, customers may contact our support team to request assistance.

We may review tracking records, contact the assigned carrier, or verify delivery information.

If an order is confirmed lost or cannot be delivered, we will work with the customer to identify an appropriate resolution.

Depending on the circumstances, this may include a replacement shipment or refund.

Delivery-related disputes are reviewed individually, with consideration given to available evidence and applicable customer protections.

Payment Disputes

We encourage customers to contact our support team regarding billing concerns or transaction discrepancies.

Our team can review order records and help clarify charges, refunds, or outstanding issues.

Customers retain the right to contact their payment providers regarding disputes or unauthorized transactions.

Submitting a payment dispute may result in additional verification procedures while the payment provider reviews the transaction.

We will cooperate with legitimate payment investigations and provide relevant order information as appropriate.

Fair and Responsible Return Practices

Our return procedures are intended to protect customers while supporting responsible handling of consumable goods.

We reserve the right to investigate circumstances suggesting fraudulent activity, product substitution, or material misuse of the return process.

Any determination will be made using reasonable evidence and will not override rights or remedies that customers are entitled to receive.

We aim to handle all legitimate return requests with consistency, courtesy, and transparency.

Customer Support for Returns

Our customer service team can assist with return eligibility, refund status, damaged products, order discrepancies, and related questions.

Customers should use the support channels displayed on our website and provide their order reference number for faster assistance.

We appreciate the opportunity to resolve concerns and improve the overall shopping experience.

Our Refund Commitment

We believe customers should be able to purchase wellness products with confidence.

Our commitment includes a 60-day return window for eligible products, complimentary return shipping for approved returns, transparent refund procedures, and a general refund processing period of 5–10 business days.

We will continue to prioritize clear communication, responsible product handling, and fair customer resolutions.

Your confidence and satisfaction remain central to our online shopping experience.